• Unboxing Video Required: Please record a clear unboxing video while opening the package. Claims without video will not be accepted.
• Exchange Only: We offer exchange only, no cash refunds.
• Time Limit: Exchange requests must be made within 24 hours of delivery.
• Valid Reasons: Exchange is accepted only for damaged, defective, or wrong items.
• Product Condition: Item must be unused, in original packaging, and with all tags.
• Shipping: Return shipping may apply unless the error is from our side.
• Process: After we inspect the returned item, the replacement will be sent.

For exchange requests, contact us with your order number and unboxing video.